Frequently Asked Questions
How Long Is The Turn Around For Orders?
Our Turnaround is 3-5 Working Day but usually get orders out within the next working day.
Am i able to see the size comparison on each size of plaque?
Unfortunately as our plaques and items are made to order you would need to use a ruler or a tape measure.
What courier do you use to ship items?
We only use royal mail.
Terms and Conditions
Unfortunately We do not offer refunds due to all our items being made to order.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right by either replacing the item or giving a refund.
Unfortunately some marks, scraps and dots can happen within the printing process, which is normal within the layer printing as this can sometimes happen.
If said marks or scapes/dots are not very noticeable and are small then we cannot provide a refund, we are happy to replace but the buyer will need to pay for a returns label and we will send out a replacement after the item you are returning comes back to us.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at treasurecoveprints@gmail.com.